Privacy Policy & Marketing Communications Disclosure

This Privacy Policy describes how Southern Sisters Cafe ("we," "us," or "our"), operating in Melbourne, Florida, collects, uses, and discloses your personal information when you visit our website, sign up for our VIP newsletter, participate in our SMS marketing programs, or order from our digital platforms.

1. Information We Collect and How We Collect It

We only collect personal information that you voluntarily provide to us. This includes:

• Contact Information: Your name, email address, and mobile phone number.
• Transaction Information: Your ordering preferences, history, and basic billing information (processed securely via our third-party merchant processor; we do not store raw credit card data).
• Technical Data: IP address, browser type, and interaction data collected via cookies when you use our website.

2. How We Use Your Information

We use your information specifically to:

• Send you restaurant updates, menus, event notifications, and exclusive newsletter offers.
• Deliver automated SMS/text marketing alerts (e.g., promotional coupons, birthday rewards, and weekly specials) if you have provided Prior Express Written Consent.
• Process and fulfill online food and beverage orders.

3. Email Marketing Compliance (CAN-SPAM Act)

By subscribing to our email newsletter, you agree to receive promotional messages from us. We adhere strictly to the CAN-SPAM Act:

• We will never use false or misleading header information or deceptive subject lines.
• Our physical address in Melbourne, FL will be included in every email.
• You can opt out of email marketing at any time by clicking the "Unsubscribe" link at the bottom of any email. We process opt-out requests within 10 business days.

4. SMS & TEXT MARKETING DISCLOSURE (TCPA & FLORIDA FTSA COMPLIANCE)

Please read this section carefully. By checking the SMS opt-in box on our website, point-of-sale system, or by texting a keyword to our short-code, you explicitly agree to the following terms:

A. Prior Express Written Consent

By affirmatively opting in, you provide your digital signature certifying that you authorize us to send automated marketing text messages to the mobile number provided. Consent is entirely voluntary and is not a condition of purchase.

B. Message Frequency & Quiet Hours

Frequency: Message frequency varies, but you will generally receive no more than 3 automated messages per week, and we will never attempt to contact you more than 3 times within any rolling 24-hour period.

Quiet Hours: In strict compliance with Florida law, we will never send promotional text messages before 8:00 AM or after 8:00 PM Eastern Time.

C. Rates and Carrier Charges

Message and data rates may apply depending on your mobile carrier plan. We are not responsible for any charges incurred from text messages sent by our system.

D. How to Opt-Out (Stop)

You can cancel the SMS service at any time. Text "STOP" to (321) 775-3442 or reply "STOP" to any text message you receive from us. You will receive one final text message confirming that you have been unsubscribed.

E. Mandatory Florida Dispute Resolution (15-Day Safe Harbor Notice)

In accordance with the Florida Telephone Solicitation Act (FTSA), if you believe you have received an unauthorized or non-compliant text message from us, you must notify us in writing specifying your mobile number and the nature of the violation before initiating any legal action.

Notice Provision: You agree to give us a 15-day safe harbor period from our receipt of your notice to investigate and cure any systemic or technical error. You may not file an administrative claim or lawsuit during this 15-day period.

5. Third-Party Sharing & Data Security

We value your privacy. We do not sell, rent, or lease your personal information—especially mobile numbers collected for SMS consent—to third parties for marketing purposes. Your data is shared exclusively with trusted third-party service providers (e.g., Mailchimp, Klaviyo, Toast, or similar platform operators) strictly to deploy our emails and text messages.

6. Florida Restaurant Disclosure Compliance (F.S. § 509.214)

When placing online orders through our website or digital links, please note that any mandatory operations charges (such as automatic gratuities for large parties, delivery fees, or credit card surcharges) are clearly disclosed prior to checkout in a font size equal to or larger than our menu item descriptions.

7. Contact Us

If you have any questions about this Privacy Policy, wish to update your details, or need to send a formal legal notice under the FTSA, please contact us at:

• Entity Name: Southern Sisters Cafe
• Physical Address: 2242 Sarno Road, Melbourne, Florida 32935, United States
• Email Address: info@southernsisterscafe.com
• Phone Number: (321) 775-3442